Refund policy

Returns & Refunds Policy
Last Updated: 3/14/25

At Dolla Shades, we want you to love your purchase! If you're not completely satisfied, we’re here to help with our return and refund process.

1. Returns
We accept returns within 30 days of delivery. To be eligible:

Items must be unused, unworn, and in their original packaging.
Proof of purchase (order confirmation or receipt) is required.
Custom or personalized items are non-returnable unless defective or damaged.
To start a return, email us at freshattire84@gmail.com with your order details.

Return Instructions: 

Please do not send returns without contacting us first.

2. Return Instructions

Returned items must:

• Be unused and unworn

• Be in original condition

• Include all original packaging, engravings, paperwork, box, case, and cleaning cloth

• Be securely packaged to prevent damage during transit

Returns that do not meet these requirements may be refused or partially refunded.

3. Right of Withdrawal

If you are a consumer located in the European Union or United Kingdom, you have the right to withdraw from your purchase within 14 days without providing a reason.

The withdrawal period ends 30 from the day you receive your order.

To exercise your right of withdrawal, please notify us within the 30-day period by:

Contacting us through the Contact page on dollashades.com, 

Once your withdrawal is approved and the item is returned, we will issue a refund within 30 days, using the original payment method. We may withhold the refund until the returned item is received, or proof of return is provided.

4.  Refunds
Once we receive and inspect your return, we will notify you via email. If approved:

-A refund will be processed to your original payment method within a few days.
Shipping fees are non-refundable unless the return is due to our error.

5. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 30 days with photos of the issue. We’ll gladly send a replacement or issue a refund.

6. Non-Returnable Items
The following items cannot be returned or refunded:

Custom or personalized items
Gift cards
Final sale items

6. Return Shipping
Customers are responsible for return shipping costs unless the item was damaged or incorrect.
We recommend using a trackable shipping service to ensure your return is received.

7. Contact Us
For any questions regarding returns or refunds, contact us at:
📧 Email: freshattire84@gmail.com